FAQ — Find Answers to Your Questions

Question 1

What is your production capacity for hot & cold therapy products?

Accepted Answer

INTCO Medical is recognized as one of the world’s leading manufacturers of hot & cold therapy products, supported by a strong global production network.

· Annual output: 149 million instant cold & hot packs and 106 million heat patches
· Manufacturing bases in China (Jiangsu) and Vietnam
· Serving 1,000+ clients across 50+ countries worldwide

Our large-scale and diversified production system ensures stable supply, even during peak demand periods.

Question 2

What certifications do your products comply with?

Accepted Answer

Our products comply with major international standards to support global market access.
We hold:

· FDA registration
· CE certification
· ISO 13485 quality management system
· BSCI social compliance certification

These certifications ensure that our products meet both medical-grade and consumer market requirements.

Question 3

Do you offer OEM / ODM customization?

Accepted Answer

Yes, INTCO provides comprehensive OEM and ODM solutions to support brand development.
Customization includes:

· Private label and packaging design
· Product shapes (neck, shoulder, eye mask, etc.)
· Gel formulation and thermal performance

Backed by 36 utility model patents, we are able to support functional innovation and customized product development.

Question 4

What is your MOQ and lead time?

Accepted Answer

We offer flexible order arrangements with MOQ tailored to different product types to meet diverse business needs.
With our large-scale manufacturing capacity, we can efficiently handle both standard and high-volume orders.
For detailed MOQ requirements and production timelines, please contact our online customer service team, email us at healthcare@intco.com, or reach us via WhatsApp at +1 555 867 3466.

Question 5

Can children use this product?

Accepted Answer

All our products can be used by children. Please read the instructions carefully before use. Children should use products under adult supervision.

Question 6

How do you ensure product quality and safety?

Accepted Answer

We implement strict quality control across the entire production process.

· Raw material inspection and supplier management
· In-process quality control
· Leak-proof, pressure, and durability testing
· Full batch traceability system
· Supported by FDA, CE, ISO13485, and BSCI certifications, we ensure consistent quality across all shipments.